1440 Carrollton Pkwy, #16105, Carrollton, TX 75010 ● ● (972) 804-9797
Director of Operations / Program Director
Executive-level leader with over 20 years’ experience driving innovative
improvements and delivering
Adept at translating corporate strategy into action, motivating high-performance teams, developing
creative solutions to complex problems, and communicating at all organizational levels.
Coaching and Mentoring
$MM Program Management
Budget and Cost Control
Staff Training and Development
Global Portfolio Management
Creative Problem Solving
Business Process Reengineering
2012 Represented CoolHotNot.com at CES 2012 while fostering new business relationships.
2011 Served as senior editor & publication coordinator for So Far to Run, a spellbinding memoir.
2010 Provided leadership that led to the successful 1/5/2011 launch of CoolHotNot.com at CES.
2009 Developed an automated management system for critical $20M+ corporate initiative.
Director of Operations
Enhancing business policies, procedures, processes, tools, messaging, and marketing strategies for a dynamic company that provides world-class products for medical professionals and consumers.
Improving the efficiency and effectiveness of business policies, procedures, processes & tools.
Fine-tuning go-to-market and customer retention strategies while enhanced marketing communications, pricing, and promotions.
CoolHotNot.com (Mar 2009 – Nov 2012)
Director of Operations
Provided operational leadership for an Internet start-up that aids consumers in making intelligent consumer electronics choices.
Aided in development of
the corporate business plan, marketing plan, release
plan, vendor engagement strategy, launch strategy,
and revenue generation model.
Led development effort that resulted in a successful launch at the 2011 Consumer Electronics Show (CES) and demonstrated CoolHotNot’s unique value proposition at CES 2012.
International Business Machines (IBM)
Global Program Manager, IBM Smart Market (Jun 2008 – Feb 2009)
Led the development of website content and user experience strategy for an innovative, first-of-a-kind IBM web-based marketplace targeting small and medium businesses.
In a fast-paced environment led development of quality content for websites
in the U.S. and India while developing and
maintaining solid relationships with multiple external agencies (e.g. Ogilvy).
Developed and implemented an automated management system that streamlined
and enhanced day-to-day management
of $20M corporate initiative.
GLOBAL PROGRAM Manager, Business Partner Process Transformation (Apr 2006 – May 2008)
Hired, managed, coached, and mentored team of business design consultants driving $50M+ portfolio of global IT projects. Enhanced partner registration, sales reporting, and PartnerWorld website.
Deployed phased, multi-year reengineering project that provided seamless
business partner opportunity management,
fulfillment tracking, sales reporting, and incentive payments.
Streamlined and automated incentives payment processes across multiple
geographies, reducing payment cycle times by
over 30% and supporting partner payouts of over $100M.
Led departmental reorganization effort—eliminating overlap, balancing
workloads, enhancing productivity, and improving
Project Executive, Technical Support Transformation (Jun 2005 – Apr 2006)
Developed launched and led global 1000+ member organization and 30-member
steering committee that engaged support professionals
in transforming IBM’s customer support processes and tools.
Launched and led eight committees and quarterly executive update calls that
involved support team members in the global
transformation of technical support.
Expanded executive-appointed steering committee to include early-tenure
technical support professionals—providing executive
team with invaluable insights into field-related issues.
Designed innovative processes and tools that enhanced the quality of technical support.
Program Director, IBM Academy of Technology (Nov 2002 – May 2005)
Managed $1.5M budget and 300+ member organization of senior technical
leaders. Oversaw $3.2M Corporate Recognition Event.
Served as editor of all Academy reports presented to senior executives.
Technology’s technical agenda management system to support 100% growth
in annual studies.
Received IBM Corporate Award for Process Reengineering.
Co-led executive Productivity Metrics Task Force that identified key metrics
for measuring and fostering development productivity
in IBM’s hardware, software, and research divisions.
Designed and led innovative Corporate Rotational Assignment Program that
allowed early tenure employees to develop and grow
leadership skills in a corporate headquarters setting.
Manager, Global Web Architecture & Process Transformation (Mar 1998 – Oct 2002)
Hired, managed, coached, and mentored team of IT architects. Developed corporate strategies, policies and standards for web hosting infrastructure across seven IBM Service Delivery Centers.
Designed Standards Management Process and chaired Web Hosting Standards Review Board.
Reengineered IBM's Web hosting architecture, infrastructure, and
standards—resulting in a 50% reduction in the cost and time
required to deploy Web-based applications.
Received IBM Division Manager’s “Leadership Excellence” award.
BA, Business Management & Information Systems—University of South Florida (4.0 GPA)
Emergency Room Shift Leader—U.S. Air Force (Honorable Discharge)
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