2009 | Joined CoolHotNot
as Director of Marketing, aiding in the development of the corporate
business plan, overall marketing strategy, and Beta launch
approach while providing input on Web site design, traffic
growth, monitization options, and launch readiness.
2008 | Managed relationships with multiple external
agencies, and led the development of quality Web-based content
and the user experience strategy for a first-of-a-kind IBM program
which provided small and medium-sized businesses with the ability
to identify and purchase business solutions from an online marketplace.
2007 | Led a global IBM team which reengineered and streamlined
business partner payment processes, reducing payment cycle times by
30%. Aligned disparate sales reporting processes and tools across key
high-growth markets in Korea, China, and India, vastly improving sales
reporting accuracy and timeliness.
2006 | Managed a large, $50M+ portfolio of IBM business partner process
transformation projects, including sales reporting, opportunity management,
special bids, incentives, and partner relationship management.
2005 | Envisioned, launched and led a new 1000+ member IBM organization and
30 member steering committee that empowered technical support
professionals to lead numerous concurrent projects that aided in
transforming IBM's technical support processes and tools.
2004 | Served as Program Director of the IBM Academy of Technology,
managing a $1.5M budget for a 300+ member organization comprised
of elected senior technical leaders from all IBM business units and
geographies who conducted studies and conferences which provided
executives with key insights that enhanced IBM policies, procedures,
and technologies.
2003 | Reengineered the
IBM Academy of Technology's technical agenda management system, vastly
improving the quality, timeliness, and volume of Academy study reports.
Broadened the Academy’s reach and impact by developing an external
Academy website, enhancing internal communications, and designing a
unique six month Rotational Assignment program that allowed early tenure
employees to become involved in Academy activities.
2002 | Drove a 40% reduction in the cost and 50% reduction in the time
required to deploy IBM internal Web-based applications by reengineering IBM's Web hosting
infrastructure and standards, designing an innovative Web Hosting
Standards Lifecycle Management Process, and developing and leading IBM's Web Hosting Standards Review
Board.