2009 | Joined CoolHotNot.com as
Director of Vendor Relations, aiding in the development of the corporate
business plan, marketing plan, vendor engagement strategy, beta launch
approach, and revenue generation model for an Internet start-up that is
developing a trailblazing social networking website which aids consumers in
making intelligent consumer electronics choices.
2008 | Drove $8M worth of sales monitoring enhancements in the U.S., Europe, and Asia. Managed relationships with multiple external
agencies, and led the development of quality Web-based content
and the user experience strategy for a first-of-a-kind IBM program
which provided small and medium-sized businesses with the ability
to identify and purchase business solutions from an online marketplace.
2007 | Led a global IBM team which reengineered and streamlined
business partner payment processes, reducing payment cycle times by
30%. Aligned disparate sales reporting processes and tools across key
high-growth markets in Korea, China, and India, vastly improving sales
reporting accuracy and timeliness.
2006 | Managed a large, $50M+ portfolio of IBM business partner process
transformation projects, including sales reporting, opportunity management,
special bids, incentives, and partner relationship management.
2005 | Envisioned, launched and led a new 1000+ member IBM organization and
30 member steering committee that empowered technical support
professionals to lead numerous concurrent projects that aided in
transforming IBM's technical support processes and tools. Launched and led committees that focused on key aspects of post sales technical support such as Client Self Assist, Electronic Service Agent, Electronic Service Request, and Strategic Call Management.
2004 | Managed a $1.5M budget and oversaw over 40 executive-level studies and internal conferences which provided IBM executives with key insights that enhanced IBM policies, procedures, and technologies
while serving as the Program Director of the IBM Academy of Technology,
a 300+ member organization comprised of elected senior technical leaders from
all IBM business units and geographies.
2003 | Reengineered the
IBM Academy of Technology's technical agenda management system, allowing the
Academy to expand the number of annual studies by 500% and vastly
improving the quality, timeliness, and volume of Academy study reports.
Received an IBM Corporate Award for Process Reengineering. Co-led an executive-level Productivity Metrics Task Force which developed a set of common metrics for measuring and fostering development productivity in IBM’s hardware, software and research divisions.
2002 | Drove a 50% reduction in the cost and time
required to deploy IBM internal Web-based applications by reengineering IBM's Web hosting
infrastructure and standards. Designed an innovative Web Hosting
Standards Lifecycle Management Process. Developed and led IBM's Web Hosting Standards Review
Board. Received IBM Division Manager’s “Leadership Excellence” award.